We’re Here to Help!
We offer several ways to find answers to your questions about all of products. Whether you prefer to find answers in an online support center, chat online with a support specialist, or send an email, you get to choose. We want to make it easy to get the help you need.
Live Chat Support
Get Connected with a Specialist
The Trams support team is available to assist with questions about installing or using Trams products, from 6:00 A.M. to 3:00 P.M. (Pacific Standard Time), Monday through Friday (excluding holidays). Click the red Support/Chat button at the bottom of the screen, and you’ll be connected with a specialist.
Our support team uses AnyDesk® for remote screen sharing. If your agent has asked you to run AnyDesk, click the Install Anydesk icon at the top of this page.
Live Email Support
Emails are responded to during normal business hours 6:00am-3:00pm Pacific time.
Please make sure to include your agency name, agency phone number, product and description of the issue you are having.
For support: with products:
For support with Billing:
For Sales:
Sync Live Support
Start a Sync Live Session With Us!
The Sync Live Support desk is now open from 7:00 a.m. to 3:00 p.m. Pacific Time. We will be closed from 11:00 a.m. – 12:00 p.m. Pacific Time for lunch.
You can also email us for sync support at support@trestechnologies.com. Please make sure to include your agency name and agency phone number in the subject.
Knowledge Base
You might be surprised at how much information you have at your fingertips with our new knowledge base. Our knowledge base makes it easier to find answers to your questions online or outside of business hours. Instead of searching through various resources on our website, the new knowledge base will make it easy to find what you’re looking for in one place. It is organized by product category so you can easily browse for what you’re looking for. We think you’ll find the keyword search to be the best way to find the answer you’re looking for.
Third Party Support
TRES Certified Consultants
The TRES Certified Consultant (TCC) Program is a network of independent contractors supporting and training Tres products. Some of them are agents, some are accountants, and others are industry consultants. In all cases, Tres Products and Services provides Certified Consultants with an extensive training curriculum and testing to assure you proficiency in all Tres products. Trams refers a consultant at your request. Most of them work remotely. Rates and payments are between you and the consultant. To verify certification of your consultant, look for the Tres Certified Consultant logo on their business cards. Only those who have attended training and passed extensive testing are permitted to display this logo.
Disclaimer:
Our goal is to match its customers with competent consultants that have a proven history they can work with our products. While Trams Back Office and ClientBase customers have had success in working with these companies, we do not own or control the companies and organizations listed. Therefore, by using these consultants, our customers understand, acknowledge and accept that Tres cannot be held liable or responsible for any adverse event that takes place with the companies listed. Choosing a company or organization is strictly voluntary and done so at the sole risk of the customer.