Back when dinosaurs roamed the planet, Travel Agents and Travel Agencies were very “GDS centric.” Even if not booked in the GDS, EVERYTHING went into the GDS. The GDS was then used to view travel details and create invoices, which interfaced to Back Office systems (Trams Back Office) for reporting and accounting.
In the 90’s, when ClientBase was released, Travel Agencies were starting to become less GDS centric. Seeing this trend emerge, we created the “Res Card”; which at the time was an outrageous move. The concept of the Res Card was Travel Agents did not have to enter the trip information into a passive segment in the GDS to get the information to an invoice and hence the back office. The “Res Card”, named as a replacement for the manual note card many agents kept on a trip, would house information on that trip. Rather than enter the data into the GDS to generate an invoice to move the booking data to the Back Office, the Res Card would generate the invoice and move the invoice to the Back Office. For the first time Travel Agencies had multiple ways to create invoices from which Back Office reporting came from.
We thought we were smart and being creative. But truth is we missed something. Then again evolution happens in steps.